rozez Account & Payment FAQ

No. We allow one account per person. If we discover multiple accounts registered to the same individual, we suspend all accounts and review the situation. We use KYC verification—comparing ID documents, email addresses, and phone numbers—to detect duplicate accounts. If you previously had an account that you closed and want to open a new one, contact our support team in Jakarta or Surabaya to confirm your eligibility. Creating multiple accounts to circumvent account limits or bonus policies violates our terms and may result in account suspension and forfeiture of funds.

We require a valid government-issued ID document that matches the name and date of birth you provided during registration. Acceptable documents include a national ID card, passport, or driver's license. You upload a photo of your ID via the account settings page after registration. We review your document within one business day. If the document is unclear, expired, or does not match your account details, we request a new upload. Once we verify your ID, your KYC status is marked complete and you can deposit and withdraw. We store your document securely and use the information only for account verification and compliance purposes.

On the login page, click the "Forgot your password?" link. Enter your registered email address. We send a password-reset code to your email within moments. The code is valid for 24 hours. Enter the code and create a new password (at least 8 characters, with letters, numbers, and symbols). Once you confirm, you can log in with your new password. If you do not receive the reset email, check your spam folder or contact our support team. We can resend the email or help you recover your account if you have trouble accessing your registered email address. Account recovery may require you to verify your identity by uploading your ID again.

Deposits via local payment, online payment, and e-wallet are instant. Log into your rozez account, go to the Deposit page, select your payment method, enter the amount, and click Deposit. You are redirected to the payment app. Confirm the transaction in mobile banking, local payment, or online payment using your PIN or biometric verification. Once confirmed, the funds appear in your rozez account immediately. You can then use your balance to place bets on football matches like Liga 1 and Piala Indonesia, play live-dealer games, or spin slots. There is no fee on deposits via these methods. If a deposit fails, the money returns to your payment app within one business day. If you experience any issues, contact our support team in Bandung or Medan.

Deposits via e-wallet, mobile banking, local payment, online payment, and e-wallet have no fee. Bank transfers to mobile banking, local payment, online payment, and e-wallet accounts may incur a small bank fee depending on your bank—we do not charge a fee on our side. Withdrawals have no fee from rozez. However, your bank may deduct a small transfer fee when the funds arrive in your account. These bank fees are outside our control and vary by institution. If you withdraw via mobile banking or local payment, there is typically no fee. We display any applicable fees on the withdrawal page before you confirm. If you are unsure about fees, check with your bank or contact our support team during business hours.

Withdrawal processing time depends on your payment method. Withdrawals to online payment, e-wallet, and mobile banking typically complete within a few hours. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take one to two business days depending on the bank. Your withdrawal status is tracked in your account under Transaction History. You can see whether it is pending, processing, or completed. We process withdrawal requests during business hours; requests submitted after hours are processed the next business day. If you do not receive your withdrawal after the expected timeframe, contact our support team with your withdrawal ID. We investigate and work with your bank to resolve the issue.

RTP stands for Return to Player. It is the percentage of all bets wagered on a slot game that the game returns to players over time as wins. For example, a slot with returns an average of 96 cents for every our welcome offer wagered, with 4 cents kept by the house. Our slots—such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—each have a published RTP. Higher RTP does not mean you win more frequently; it describes the long-term payout rate. Slot outcomes are random and determined by our certified game engine. RTP is the same for all players on rozez, whether you play on mobile or desktop. You can view the RTP of each game in the game details or help menu.

Bonus offers on rozez are communicated to your account via email or in-app notifications. Offers vary and may include deposit-match bonuses, free spins on slots, or free bets on sports. Each offer includes specific terms: a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawal), game restrictions (which games contribute to playthrough), and an expiry date. You must accept a bonus before it is credited. Bonuses are separate from your cash balance and must meet all terms before you can withdraw them. If you do not meet the playthrough requirement by the expiry date, the bonus is forfeited. Read the full terms for any offer before accepting. If you have questions about a specific bonus, contact our support team.

Our live-dealer tables feature real dealers and real cards or wheels, streamed from our studio using multi-camera setups. We offer blackjack, roulette, baccarat, and Dragon Tiger. You place bets via your phone or desktop, and the dealer conducts the game in real time. You see the action on your screen and can chat with other players at the table. Game outcomes are determined by physical play, not by a random number generator. Minimum and maximum bet limits are shown at each table. Once a game closes for bets, you cannot add or change your bet. Results are final once the dealer completes the hand or spin. Live tables are available during extended hours; check the game schedule for availability in your timezone.

We encrypt your personal data using industry-standard protocols. Your name, email, phone, and ID document are stored on secure servers with restricted access. We use your data only for account verification, transaction processing, fraud prevention, and legal compliance. We do not sell your data to third parties. Our privacy policy explains our data handling practices in full. You can request a copy of your data or request deletion after account closure. We retain your information for the period required by applicable law. If you believe your account has been compromised, change your password immediately and contact our support team. We can review your account activity and secure it against unauthorised access.

Our support team is available via the in-app chat, email, or phone during business hours. In-app chat is the fastest way to reach us—responses typically come within a few minutes during peak hours. For less urgent matters, email support receives responses within one business day. Phone support is available from our teams in Jakarta, Surabaya, Bandung, and Medan. Contact details are listed in the Support section of the site. Have your account email or username ready when you contact us. We can help with account issues, payment problems, game questions, and technical difficulties. For legal or compliance matters, request escalation to our legal team.

rozez is available only where local law permits online gaming and betting services. The legality of our service varies by region. We do not operate in jurisdictions where such services are prohibited by law. You are responsible for verifying that rozez is lawful in your location before creating an account. We do not provide legal advice about the legality of our service in any specific jurisdiction. If you are unsure, consult a local attorney or contact our support team for general guidance. Read our legal notice for more information about jurisdiction restrictions and your responsibilities as a user. By creating an account on rozez, you confirm that you are accessing our service from a jurisdiction where it is legally available.