rozezTerms of Use
When you create an account on rozez, you enter into an agreement with us about how we operate, what we expect from you, and what you can expect from our platform. These terms set out the rules for deposits, withdrawals, account security, disputes, and access to our games and sports betting services. We keep them straightforward so you understand your rights and responsibilities.
Our rozez platform is available only where local law permits. We do not operate in jurisdictions where online gambling is prohibited. By accessing rozez, you confirm that you are in a jurisdiction where our services are lawful and that you meet our account eligibility requirements. We outline these conditions below so there is clarity from the start.
These terms apply to all users of rozez—whether you access us through our Android app, iOS browser, or desktop website. We update these terms occasionally to reflect changes in our services or legal requirements. We notify you of material changes via email and in-app notices. Continued use of rozez after updates means you accept the new terms.
Account Registration and Eligibility on rozez
To use rozez, you must create an account. We ask for your name, email address, phone number, and date of birth. During registration, you set a secure password that only you know. We verify your phone number via an OTP code sent via SMS. This step confirms you control the number you provide.
Our rozez account eligibility requires that you meet the minimum age set by applicable law in your jurisdiction. You confirm that you are legally able to enter into contracts and use online gaming services where you are located. You also confirm that you are not a resident of a jurisdiction where our services are prohibited. If you are unsure whether rozez is available in your location, contact our support team before registering.
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Provide accurate informationRegistration
The name, email, and phone number you provide to rozez must be accurate and belong to you. We use this information for account verification and communication.
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Complete KYC verificationCompliance
Before depositing, we ask you to verify your identity by uploading a valid ID document. We review this within one business day. This step protects both you and our platform against fraud.
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Confirm your password is secureSecurity
You are responsible for keeping your password confidential. We recommend a strong password combining letters, numbers, and symbols. Never share your password with anyone, including rozez staff.
Deposits, Withdrawals, and Our rozez Payment Policy
We accept deposits via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. When you deposit, we confirm receipt and credit your rozez balance immediately. You are responsible for ensuring the payment details you provide are correct. We cannot reverse deposits sent to incorrect accounts.
Withdrawals from rozez process back to the same payment method you used to deposit. Select your withdrawal amount and confirm. We review each request to verify your account activity and identity. Processing typically takes one to two business days. During holidays such as Idul Fitri, Idul Adha, or Imlek, processing may take longer due to bank schedules. We do not guarantee a specific withdrawal timeframe, but we work to process requests as quickly as possible.
Bonus Terms and Promotional Offers on rozez
We occasionally offer promotional bonuses to new or returning users. Any bonus we offer comes with specific conditions. These conditions are set out clearly when you claim the bonus—for example, a bonus may require you to complete a certain number of picks before you can withdraw the bonus amount. We enforce these conditions strictly. If you do not meet the conditions, we do not credit the bonus or allow you to withdraw it.
Bonuses on rozez are not guaranteed. We reserve the right to modify, suspend, or cancel any promotional offer at any time. If we change a bonus offer, we notify affected users via email or in-app notice. Any bonus already claimed is honoured under the original terms unless we notify you otherwise.
Disputes and Resolution on rozez
If you have a dispute with rozez—for example, about a match result, a settlement, a withdrawal, or an account action—contact our support team first. We aim to resolve disputes within a few business days. Provide us with specific details: the date, the game or match involved, your account history related to the dispute, and what resolution you are seeking.
Our support teams are based in Jakarta, Surabaya, Bandung, and Medan and respond during standard business hours. If we cannot resolve your dispute internally, we may escalate it to our compliance team. We keep records of all disputes and resolutions for transparency. If you remain unsatisfied after our internal process, you have the right to contact the appropriate regulatory body in your jurisdiction.
Account Suspension and Termination by rozez
We may suspend or terminate your rozez account if you violate these terms, use fraudulent credentials, attempt to manipulate games, engage in money laundering, or conduct other illegal activity. We may also suspend accounts that show patterns of unusual activity or that we believe pose a security risk to other users or to our platform.
If we suspend your account, we notify you via email explaining the reason. You have the right to appeal the suspension by contacting our compliance team. We review appeals and may reinstate your account if we determine the suspension was made in error. If your account is permanently closed due to serious violations, any remaining balance is forfeited in accordance with applicable law.
Your Responsibilities and Our Jurisdiction Notice
By using rozez, you confirm that access and use of our platform comply with the laws of your jurisdiction. You are solely responsible for verifying that online gaming is lawful where you are located. We do not provide legal advice, and we assume no responsibility if your use of rozez violates local law. If you are in any doubt, consult a local legal professional before accessing our platform.
rozez services are available only where applicable law permits. We do not operate in jurisdictions where online gaming is prohibited. If you are a resident of a jurisdiction where our services are not available, you are not permitted to use rozez. We may refuse service or terminate your account if we determine you are accessing rozez from a prohibited jurisdiction.
These terms are governed by the laws applicable to rozez's operations. Any disputes arising from these terms are subject to dispute resolution through our internal process first, then through applicable legal channels in your jurisdiction if internal resolution fails. We do not accept liability for any indirect, incidental, or consequential damages arising from your use of rozez.
For questions about these terms or clarifications on any policy, contact our legal team via the contact channels listed on our site. We respond to legal inquiries during standard business hours. You may also review our privacy policy for details on how we handle your data and our about us page for more information about rozez and our commitment to service quality.
Legal and Jurisdiction Information
Service availability
Our rozez platform is available only in jurisdictions where online gaming and betting services are permitted under local law. We do not target or operate in regions where such services are prohibited. The legality of online gaming varies significantly across countries and regions. Some jurisdictions permit online gaming with restrictions, while others prohibit it entirely. We monitor our service availability and adjust our offerings based on changing legal landscapes.
When you access rozez, we assume you are located in a jurisdiction where our services are lawful. We do not conduct jurisdiction verification at the point of access, but we reserve the right to restrict service or terminate accounts if we discover you are accessing rozez from a prohibited jurisdiction. If you are uncertain whether rozez is available in your location, we recommend contacting our support team before registering. Our teams in Jakarta, Surabaya, Bandung, and Medan can provide guidance based on your circumstances, though we cannot provide legal advice.
Our payment methods also reflect regional availability. We accept DANA, OVO, GoPay, ShopeePay, and LinkAja because these are widely used in our supported regions. We also accept QRIS and direct bank transfers to BCA, Mandiri, BRI, and BNI. Some payment methods may not be available in all jurisdictions. If your preferred payment method is unavailable, we suggest selecting an alternative from those we offer.
Account eligibility
To create an account on rozez, you must meet the minimum age set by applicable law in your jurisdiction. We do not specify a fixed age in these terms because eligibility varies by location. Some jurisdictions set the minimum at eighteen, while others may set different ages. You are responsible for ensuring you meet the age requirement in your jurisdiction before registering with rozez.
Beyond age, you must also be legally capable of entering into contracts and using online gaming services under your local law. You confirm that you are not barred by any court order, regulatory action, or personal circumstance from participating in online gaming. If you are subject to any legal restriction on your ability to gamble or bet online, you must not use rozez.
We ask for a valid ID document during account verification. This document must match the name and date of birth you provided during registration. If we discover discrepancies between your provided information and your verification documents, we may suspend your account pending review. Once your identity is verified, you are eligible to deposit and use rozez's full range of games, sports betting, and live-dealer services.
Local-law responsibility
You are solely responsible for ensuring that your access and use of rozez comply with the laws of your jurisdiction. We do not provide legal advice, and we assume no responsibility for any legal consequences arising from your use of our platform. If you are in any doubt about whether online gaming is lawful in your location, consult a local attorney before creating an account.
rozez is offered on an as-is basis in jurisdictions where it is lawful. We do not guarantee that our service will remain available in any particular jurisdiction indefinitely. Changes in local law may require us to restrict or suspend service in certain regions. If this occurs, we notify affected users via email and provide guidance on account closure or fund withdrawal procedures.
Some jurisdictions impose reporting or licensing requirements on online gaming operators. We comply with these requirements where they apply to our operations. However, we do not assume responsibility for ensuring that your personal use of rozez complies with every local rule. You must independently verify that your participation is lawful where you are located.
Data and privacy scope
We collect personal data from you during account registration, verification, and use of rozez. This data includes your name, email address, phone number, date of birth, and ID document information. We collect this information to verify your identity (KYC compliance), process deposits and withdrawals, prevent fraud, and operate our platform compliantly. We never share your personal data with third parties for marketing or sales purposes.
Our privacy policy sets out in detail how we collect, use, store, and protect your data. We encrypt sensitive information and store it on secure servers. We comply with data protection regulations applicable to our operations. If you have questions about what data we collect or how we use it, review our privacy policy or contact our data protection team.
Your account history on rozez—including your picks, deposits, withdrawals, and results—is stored permanently for compliance and dispute-resolution purposes. You can access this history anytime by logging into your account. If you request account closure, we retain your data for the period required by applicable law, then securely delete it. We do not sell your data to data brokers or third-party advertisers.
Contact for legal inquiries
If you have legal questions, concerns about our compliance, or disputes that require escalation, contact our legal and compliance team. We maintain support channels accessible via email and in-app messaging. Our teams are based in major Indonesian cities including Jakarta, Surabaya, Bandung, and Medan. Legal inquiries are typically responded to within two to three business days during standard business hours.
For urgent matters—such as suspected fraud, account security breaches, or suspected money laundering—contact our compliance team immediately via the urgent support channel on our platform. These matters are prioritised and may be escalated to senior management for immediate review.
If you cannot resolve a legal or compliance concern through our internal process, you retain the right to contact the appropriate regulatory body in your jurisdiction. We cooperate fully with regulatory inquiries and maintain transparent records of all customer interactions, disputes, and resolutions. Our commitment is to operate rozez fairly, securely, and in compliance with applicable law in all jurisdictions where we operate.